Terms & Conditions
Terms and Conditions - Fix First Heating Ltd
For the purpose of these terms and conditions the following words shall have the following meanings:
a) “Us/we/the Company” shall mean Fix First Heating Ltd.
b) “You” shall mean you: the customer (the person or organisation for whom we agree to carry out works and/or supply or materials to)
c) “Our representative” shall be the person we send to you to do work.
d) By asking us to attend a property you are accepting our terms and conditions.
How we charge
Invoices
Liability
Time Keeping
Guarantee
Things we cannot cover
Miscellaneous
These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by our duly authorised representative and you. Our terms and conditions shall prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
These terms and conditions and all contracts awarded between us and you shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.
We may take photographs on site, before during and after works are complete. These may be used on our database (please see our Data Protection Policy below) for our records, or may be used, without identifying details, on our website or promotional material, to show examples of the work that we do.
Terms and conditions last updated September 2023.
For the purpose of these terms and conditions the following words shall have the following meanings:
a) “Us/we/the Company” shall mean Fix First Heating Ltd.
b) “You” shall mean you: the customer (the person or organisation for whom we agree to carry out works and/or supply or materials to)
c) “Our representative” shall be the person we send to you to do work.
d) By asking us to attend a property you are accepting our terms and conditions.
How we charge
- Jobs are based upon an hourly rate charge. There will be a minimum charge of 1 hour for jobs on hourly rate. Total charge to the customer shall consist of the cost of materials supplied by the Fix First Heating Ltd to the customer and the amount of time spent by Our representative in carrying out the works for the customer.
- Any materials purchased for the customer by the Fix First Heating Ltd shall include a fee of the 20% of the cost of materials plus VAT for the time spent in ordering and collecting those materials.
- There is a charge of £70 plus VAT for any work that is cancelled within 24 hours prior to the appointment time. A charge of £70 plus VAT will be invoiced for any appointment broken by the customer or the customer’s tenants.
- Unless otherwise indicated, estimates are plumbing-only and do not include any building work, redecoration or making good. Although care will be taken, we cannot be held responsible for any floor coverings that we need to lift, or cupboards that we need to modify/dismantle, or any consequential damage that arises while gaining access to the areas where works are required.
- The company shall not be under any obligation to provide an estimate to the customer and shall only be bound (subject as hereinafter) by estimates given in writing to the customer and signed by a duly authorised representative of the company. The company shall not be bound by any estimates given orally.
- Where a written estimate has been supplied to the customer the total charge to the customer referred to in the estimate may be revised in the following circumstances: (a) If after submission of the estimate the customer instructs the company (orally or in writing) to carry out additional works not referred to in the estimate. (b) If after submission of the estimate there is an increase in the cost of materials. (c) If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
Invoices
- Invoices are due for payment immediately on completion of the job to the customer. Invoices which remain unpaid after 14 days (whether wholly or in part) shall carry interest at the rate of 10% above the base rate from time to time of the company’s bankers until payment in full is received by the company. Further administrative charges for time taken to recover a debt shall also be added.
- If you instruct us to do works or buy materials and then cancel, we reserve the right to charge you for the cost of any time and materials incurred by us. Charges will be those of our normal terms and conditions.
Liability
- Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing pipework, fittings, equipment, etc. due to disturbance caused by the proposed works.
- The quotation is based on a non-intrusive survey of the property and, as such, it is assumed that any existing systems that we connect to are in good condition and in working order. Should we find, during the course of the works, any faults with the existing systems we reserve the right to make a charge correcting same. Should the Client fail to mention any relevant facts relating to the existing installation we reserve the right to make a charge for correcting same.
- We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
- With respect to any new boiler installation, it is YOUR responsibility to ensure that boiler servicing is carried out AT LEAST ANNUALLY by our engineer or any other approved contractor, to stay within the terms of the warranty. Failure to do this will result in the extended warranty being terminated by the boiler manufacturer.
- We guarantee our work and that our representative will have conducted all the necessary steps to ensure the appliance is working to its optimum capacity at that time. In the course of this work, our representative may recommend further works or new parts, either to the appliance or associated installation, to reach this level.
- However, such a visit cannot establish the likelihood of a particular part failing in future; while there are certain indicators which our representative will be trained to look for, these signs may not have manifested at the time of the service.
Therefore, subsequent appliance failure should not be attributed to a faulty service; we can make a chargeable visit to establish the cause and effect a repair to your appliance.
Time Keeping
- We will make every effort to attend each job at the time and date agreed with you according to our standard terms and condition of sale. However, we cannot accept any liability for either arriving late or not at all and for the late delivery or failure to supply materials.
Guarantee
- We have a twelve month non-transferable guarantee period for our labour. If you (the customer who commissioned the work) are not satisfied with our work, you must contact us, in writing, within 12 months of finishing the work and let us come and inspect the work and carry out the necessary remedial work at our expense if we are at fault.
Things we cannot cover
- We take no responsibility for obtaining the relevant planning consents and for arranging for building control inspections. This is solely the responsibility of the client and/or their architect/project manager (or other client nominated appointee).
- We are unable to guarantee our work, or any parts and equipment supplied to you:
If parts or equipment are misused, treated negligently or if our work is modified or tampered with by anyone other than us. - We don’t guarantee stopcocks – we take no responsibility if this should fail after we’ve needed to turn the water supply on/off – unless we have installed it – and then only for 12 months.
- Work on existing installations that are either inferior or more than 10 years old nor can we guarantee the effectiveness or otherwise of our work in these cases.
Miscellaneous
These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by our duly authorised representative and you. Our terms and conditions shall prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
These terms and conditions and all contracts awarded between us and you shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.
We may take photographs on site, before during and after works are complete. These may be used on our database (please see our Data Protection Policy below) for our records, or may be used, without identifying details, on our website or promotional material, to show examples of the work that we do.
Terms and conditions last updated September 2023.