This Privacy Notice explains how Fix First Heating Ltd collects, stores, uses and discloses personal information in the course of its business activities. We take your privacy seriously and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Fix First Heating Ltd is a provider of heating services including boiler installations, maintenance, servicing, repairs, and home service plans. Our registered address is 7 Princes Street, Peterborough, Cambridgeshire, PE1 2QP. We are the data controller responsible for the processing of your personal information. You can contact us by post at the above address or by email at [email protected].
2. What Information We Collect and How We Use It
We collect various types of personal information depending on the way you engage with us. This includes:
We use this information to:
3. Legal Bases for Processing
Our processing of personal data is based on one or more of the following legal grounds:
4. How We Collect Your Information
We may collect personal data from the following sources:
5. Sharing Your Data
We do not sell your data. However, we may share your information with:
All third parties are required to maintain appropriate confidentiality and data security standards.
6. Transfers Outside the UK or EEA
We may store or process your information in the United States and other countries outside the UK or European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, such as reliance on Privacy Shield frameworks or standard contractual clauses approved by the ICO.
7. Cookies and Analytics
We use cookies and similar tracking technologies to improve our website and user experience. These may collect data about your browsing behaviour, IP address, and preferences. You may manage cookie preferences via browser settings or our Cookie Control tool.
For more details, see our Cookies Policy.
8. Marketing Communications
With your consent, we may send you marketing communications about our products or services. You may opt out at any time using the unsubscribe link in emails or by contacting us directly.
We use Mailchimp to manage our email lists, and they may use web beacons to track engagement. Data may be stored outside the UK; appropriate safeguards are in place.
9. Data Retention
We retain personal data only for as long as necessary. For example:
We assess retention periods based on legal obligations, service requirements, and risk.
10. Your Rights
You have the right to:
Requests may require verification of identity. Please contact us at the details above.
11. Automated Decision-Making and Profiling
We may use automated systems to analyse engagement and service usage (e.g., web analytics or email campaigns). These do not make legally significant decisions without human input.
12. Children's Privacy
We do not knowingly collect personal data from anyone under the age of 18. If such information is inadvertently received, we will delete it unless parental consent is provided.
13. Changes to This Notice
We may update this Privacy Notice to reflect legal or service changes. The latest version will always be available on our website. Substantive changes will be notified to you where appropriate.
Fix First Heating Ltd is committed to protecting your data and respecting your privacy. For any concerns, please contact us using the information provided above.
Effective date: 9th October 2025
1. Who We Are
Fix First Heating Ltd is a provider of heating services including boiler installations, maintenance, servicing, repairs, and home service plans. Our registered address is 7 Princes Street, Peterborough, Cambridgeshire, PE1 2QP. We are the data controller responsible for the processing of your personal information. You can contact us by post at the above address or by email at [email protected].
2. What Information We Collect and How We Use It
We collect various types of personal information depending on the way you engage with us. This includes:
- Your name, contact details (address, telephone number, email)
- Payment and billing information, such as bank details or card payment references
- Information provided through our contact forms, quotes, invoices, or during phone calls and email correspondence
- Technical data, such as IP address, browser type, device identifiers, and information collected via cookies
- Details of your boiler or heating system, service requirements, and history of interactions with us
We use this information to:
- Provide heating-related services to you as requested
- Fulfil our contractual obligations
- Respond to enquiries and service requests
- Administer billing, payments, and credit arrangements
- Maintain service records and warranties
- Send service reminders and updates
- Promote our goods and services where permitted
- Meet our legal and regulatory responsibilities
3. Legal Bases for Processing
Our processing of personal data is based on one or more of the following legal grounds:
- Consent: where you have provided your clear agreement for us to process your data
- Contract: where processing is necessary to fulfil a service agreement
- Legal Obligation: for example, tax records or fraud prevention
- Legitimate Interests: such as network and information security or service improvement
4. How We Collect Your Information
We may collect personal data from the following sources:
- Directly from you through forms, calls, emails, or post
- Through our website via cookies or analytics
- From referrals, subcontractors, or public sources like Companies House
5. Sharing Your Data
We do not sell your data. However, we may share your information with:
- Third-party service providers (e.g. Chemicloud for emails, Mailchimp for newsletters, Weebly for website hosting)
- Accountants, business advisors, independent contractors, and insurance providers
- Legal enforcement agencies or in connection with legal proceedings where necessary
- Regulators or authorised authorities where legally required
- Finance providers where credit agreements are pursued (e.g. TradeHelp Ltd)
All third parties are required to maintain appropriate confidentiality and data security standards.
6. Transfers Outside the UK or EEA
We may store or process your information in the United States and other countries outside the UK or European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, such as reliance on Privacy Shield frameworks or standard contractual clauses approved by the ICO.
7. Cookies and Analytics
We use cookies and similar tracking technologies to improve our website and user experience. These may collect data about your browsing behaviour, IP address, and preferences. You may manage cookie preferences via browser settings or our Cookie Control tool.
For more details, see our Cookies Policy.
8. Marketing Communications
With your consent, we may send you marketing communications about our products or services. You may opt out at any time using the unsubscribe link in emails or by contacting us directly.
We use Mailchimp to manage our email lists, and they may use web beacons to track engagement. Data may be stored outside the UK; appropriate safeguards are in place.
9. Data Retention
We retain personal data only for as long as necessary. For example:
- Invoices and order records: 6 years for tax compliance
- Enquiries and service communications: up to 2 years
- Newsletter subscriptions: until unsubscribed
We assess retention periods based on legal obligations, service requirements, and risk.
10. Your Rights
You have the right to:
- Request access to and a copy of your personal data
- Request correction or erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with the ICO
Requests may require verification of identity. Please contact us at the details above.
11. Automated Decision-Making and Profiling
We may use automated systems to analyse engagement and service usage (e.g., web analytics or email campaigns). These do not make legally significant decisions without human input.
12. Children's Privacy
We do not knowingly collect personal data from anyone under the age of 18. If such information is inadvertently received, we will delete it unless parental consent is provided.
13. Changes to This Notice
We may update this Privacy Notice to reflect legal or service changes. The latest version will always be available on our website. Substantive changes will be notified to you where appropriate.
Fix First Heating Ltd is committed to protecting your data and respecting your privacy. For any concerns, please contact us using the information provided above.
Effective date: 9th October 2025
